Spa Business magazine (SB): What are you doing that’s different?
Frank Pitsikalis (FP): ResortSuite is a fully integrated multi-module resort software system. As well as being able to handle small and large spas, it manages all other areas of operation such as classes, fitness, activities, rooms, golf, food and beverage, catering and retail.
SB:What’s your most recent piece of spa software?
FP: Activity Scheduler, a new addition to our web-booking engine, provides guests with the ability to view a calendar of pre-scheduled activities, classes and events and book-in themselves. It creates a one-stop shop where the guest can self-explore and book the full experience offered at a property.
SB: What challenges are you facing?
FP: We have many multi-property resorts implementing ResortSuite Spa, among other modules, in a single database environment. Our software enables each property to manages and configure its spas a little differently, but they all share central guest profiles, preferences and purchase history.
SB:What’s the key to making spa software user friendly?
FP: Make it intuitive. The booking process in ResortSuite is simple and intuitive in that it recognises where and when treatment areas and therapists become available. Make it simple. A new staff member could easily make a booking in ResortSuite on their first day on the job.
SB:What consumer trends are you picking up on?
FP: The travel consumer has changed. The spa guest of today wants the ability to define their own experience, creating their own schedules and they’re not keen to take time out of their work day to book over the phone. This trend is triggering an enhancement in spa software online and mobile booking functionality.
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